Amid political crisis in Honduras, BPOs plug holes in service

Honduras BPO is currently facing new challenges following almost two weeks of political unrest and protests stemming from the country’s unresolved presidential elections.

Tenured players such as Convergys, Collective Solution, Alorica, and Startek are having to overcome issues in staff absences, security, and a suddenly negative perception of Honduras internationally, all resulting from new instability across the country.

Source: Nearshore Americas