Alorica hires 3,500 more BPO agents in region

US-based Alorica, leading global provider of BPO, has announced plans to expand its workforce creating around 3,500 new jobs by year’s end in Central America, the Caribbean and Mexico.

The company is growing its workforce by 900 agents in Guatemala City, 2,000 in Kingston Jamaica, and 600 in Puebla, Mexico.

Alorica already has four facilities in Guatemala City, employing more than 5,000 agents in the country. Its Jamaican sites in Kingston and Portmore employ around 3,000 agents in total, and its recently launched facility in Puebla has 200 employees.

The company also has operations in the Dominican Republic, Honduras, Panama, and Uruguay, taking its regional headcount to approximately 17,000 in the peak season.