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Cruise Line upgrades Guatemala call center

Friday, October 24, 2014

Royal Caribbean International has said its call centre in Guatemala is now operating at the same level as its former UK equivalent was 12 months ago.

Four months ago, Royal revealed the centre “wasn’t working quite as it should do yet”. The line outsourced its support centre to Guatemala last year. It then had to send seven of its UK support team to the new call centre when issues with administrative changes to bookings arose.

Source: Travel Weekly