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El Salvadoran call center used for Ohio state government’s appliance rebate program

Wednesday, August 4, 2010


A Texas company that administered Ohio's $11 million appliance rebate program used hundreds of workers in El Salvador to process applications and answer customers' calls.
 
Parago Inc. never told state officials that it would handle the rebates from an offshore call center, Lisa Patt-McDaniel, director of the Ohio Department of Development, said.
 
State officials never asked, either. The state's application doesn't specifically require companies to say where call centers are situated.
 
Original source: The Plain Dealer