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Guatemala’s Transactel in bid to maintain its regional leadership in call centers

Monday, July 26, 2010


Guatemala-based Transactel is Central America’s largest call center.  

It was launched 15 years ago when nobody knew in Guatemala what a call center was.
 
Transactel hires 300 workers a month, but the churn rate is massive.  Every month, about 100 to 150 employees quit.
 
The company currently has a 4,200-strong workforce in Guatemala and El Salvador. And some of the workers include all sorts, including members of the feared “mara” gangs.
 
Original source (in Spanish): El Periódico