Nicaragua stages a BPO comeback

Nicaragua went from being one of the safest destinations in Central America to unexpectedly chaotic and dangerous.

The turmoil caused a number of BPO operators to reduce headcount or shut-down altogether. Concentrix, for example, reportedly slimmed down significantly during the last 18 months. But despite the country suffering a sharp fall in foreign investment, some outsourcing providers – largely in customer care and services – are signaling their belief that conditions have improved considerably, Nearshore Americas reports.