The English-language evolution: Nicaraguans are highly motivated

Like many residents of their Central American neighbors, the people of Nicaragua understand the growing need for English skills as a means to find well-paying jobs. As a result, the study of the language is growing in popularity, but the government has yet to fully seize the opportunity this presents.

Ibex Global is one BPO firm finding a wealth of English talent in capital Managua. The company’s operations in Nicaragua are primarily serving US clients with 350 agents, but Ibex plans to double that to 700 by end of the year.

“We’ve been able to staff our programs without much difficulty, and we’ve had around 13 applicants for every available English language position,” said Andres Phippard, Vice President of Operations for Caribbean & Latin America at Ibex Global.

Source: Nearshore Americas